Limited Lifetime Guaranteed

Our products are made with the utmost care and expertise. We warrant that all fine jewellery pieces purchased directly from us will be free from manufacturing defects. If you believe your item has a manufacturing defect, please do not wear the piece and contact us immediately so we can arrange for inspection. This warranty is valid for 1 year from the date you receive your finished ring.

If the damage to your jewellery is indeed due to a manufacturing defect, we will repair the merchandise or replace it if appropriate without charge. Please kindly note that due to the organic nature of materials used, we cannot always guarantee a perfect match to the original in case of having to replace a component of the piece or the piece in its entirety, although we will strive to provide you a piece as close to the original as possible.

Our 1 year manufacturer Warranty covers any manufacturing defects but this warranty does not cover damage from normal wear and tear from everyday use.. If after inspection, the damage is deemed not caused by a manufacturing defect, we will contact you and explain what repair options are available to you, and at what cost.

Any work done to your piece (repair, sizing, any other service) by someone other than us, without prior consultation and agreement with us, will void your manufacturer warranty.

Please kindly note that the materials we work with are organic, and thus by nature irregular: variations in natural characteristics and colours of gemstones are completely normal, and part of the unique character of your piece. Very slight and inconsequential variations in craftsmanship might be noticeable, as all of our pieces are made by hand. These variations should not be considered a defect.

Use coupon code WELCOME10 for 10% off your first order.

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